Help Center

Questions, answered

The short version of how BILKEYS, plans and credits work. For anything else, reach out below.

Getting started

BILKEYS turns a textbook PDF into flashcards, a chapter brief, worked examples and study diagrams, then helps you keep it with daily review, timed games and streaks.

No. The Free plan needs no card. You get 14 days of full creation access, two AI credits to try, one book and every study game on your sets.

Everything you already made stays open to study. Pick a plan to create new sets and use the AI tutors again, or buy a credit pack: extra credits still work.

No. The Free plan is a one-time, lifetime grant: 14 days of creation access plus 2 starter credits, given once when you sign up. It does not repeat or reset like a paid plan’s monthly or annual allowance. Once your starter credits are spent (or 14 days pass, if unused), creating new content needs a paid plan or extra credits.

You must be at least 13 to hold an account. In European Union and EEA countries, the minimum age is 16, in line with GDPR’s digital-consent rules. If you are between the applicable minimum age and 18, a parent or guardian must agree to our terms and Privacy Policy on your behalf.

Plans & credits

Quick, Standard and Premium differ in books, cards per set, study games, illustration diagrams and access to Study Groups and Exam Countdown. See the full comparison on Pricing.

See full pricing

  • Plan credits

    Included with your plan and refreshed each billing period, along with your book and study set allowance. Unused plan credits do not roll over: the balance resets to your allowance, and nothing carries past the end of your plan. Everything you already created stays yours. Spent first, on books and study sets, up to your plan’s book and study set numbers. Never spent on Scenario Lab or Diagram Lab. They stop working when a free 14-day trial ends, but extra credits keep working.

  • Extra credits

    Bought as credit packs and never expire, even after your plan ends or your free 14 days are over. Top up any time from the Plans page. Scenario Lab, Diagram Lab and Check My Work top-ups spend only extra credits. Books and study sets use extra credits when your plan credits run out or you reach your plan’s book or study set number, and there is no limit on how many extra credits can add.

You can cancel at any time from Billing. Cancellation takes effect at the end of the period you have already paid for. You keep your plan and its credits until then, and you are not charged again.

Once you hit your plan’s per-cycle limit, you can spend 1 extra credit to unlock another full block equal to your plan’s own allowance, as many times as you have extra credits for. Otherwise, your checks refresh at your next billing cycle.

Yes. We automatically add 1 plan credit for every continuous 30-day study streak, and 1 plan credit when you score 70% or higher on an exam (up to once per billing period). You get an in-app notification each time a reward credit is added.

Only Premium has a fixed per-cycle study-set number (7) for its plan credits. On Free, Quick and Standard, study sets are limited only by your remaining credits, each study set costing 1 credit, the same as a book. Extra credits can pay for more books and study sets beyond your plan’s numbers, with no limit.

Studying a set that someone shared in your group is free for every member. Sharing a set costs nothing either.

Plan credits are used first, then extra credits. When you reach your plan’s book or study set number, or your plan credits run out, extra credits pay for the next one. Scenario Lab, Diagram Lab and Check My Work top-ups use extra credits only.

Your 2 free starter credits are plan credits, so they stop being usable when the free 14 days end, and everything you made stays yours to study. Extra credits never expire and still work after the free period, with no plan, for books, study sets, Scenario Lab and Diagram Lab.

Yes, on every plan. Scenario Lab and Diagram Lab are not included in any plan tier: they always require purchasing extra credits to use at all, regardless of plan level.

Account & data

Inactive accounts

  • If a free account is completely inactive for 24 months (no sign-in and no study activity at all), the study content on it (books, study sets, cards, progress and exam plans) is deleted.
  • We email you a warning 30 days and again 7 days before that happens, and you also get a notice in the app. Signing in and studying anything once resets the clock and keeps everything.
  • Accounts with an active paid plan are never cleared for inactivity.
  • Your account itself stays open after a clear-out, so you can start fresh at any time. Deleted study content cannot be restored.

This is the exact policy from our Terms of Service.

Features

Still need help?

Signed in already? Use Feedback in the app for a reply we track against your account. Otherwise, email us directly.

support@i-educate.com